Skillset provide a general outline for a Crisis Management Strategy and Procedure. This outline is a starting point and customized to meet crisis potential as follow:

Crisis Management Strategy:

1. Risk Assessment and Identification:
   • Conduct a thorough risk assessment to identify potential crises.
   • Categorize risks based on severity and likelihood.
2. Crisis Team Formation:
   • Establish a dedicated crisis management team with clearly defined roles and responsibilities.
   • Ensure representation from key departments, including communications, operations, legal, and senior leadership.
3. Communication Plan:
   • Develop a comprehensive communication plan outlining how information will be disseminated internally and externally during a crisis.
   • Identify key spokespersons and establish communication channels.
4. Training and Drills:
   • Conduct regular training sessions and crisis drills to ensure the crisis management team is well-prepared and familiar with their roles.
   • Review and update the crisis management plan based on lessons learned from drills.
5. Crisis Management Plan Development:
   • Develop a detailed crisis management plan outlining specific procedures and steps to be taken during various types of crises.
   • Include decision-making protocols, escalation procedures, and resource allocation plans.
6. Monitoring and Early Warning Systems:
   • Implement monitoring systems to detect early signs of potential crises.
   • Establish clear protocols for reporting and escalating issues.
7. Coordination with External Agencies:
   • Identify and establish relationships with external agencies, such as emergency services and regulatory bodies.
   • Define the mechanisms for collaboration and coordination during a crisis.
8. Resource Allocation:
   • Develop a strategy for resource allocation, including personnel, equipment, and finances, to address immediate needs during a crisis.

Crisis Management Procedure:

1. Activation of Crisis Team:
   • Clearly define criteria for activating the crisis management team.
   • Establish protocols for notifying team members and assembling the crisis team.
2. Situation Analysis:
   • Conduct a rapid and ongoing assessment of the crisis situation.
   • Gather information from various sources to understand the scope and impact of the crisis.
3. Decision-Making:
   • Implement decision-making protocols for addressing the crisis.
   • Clearly define levels of authority and delegation of decision-making responsibilities.
4. Communication Management:
   • Activate the communication plan and ensure timely and accurate information is disseminated to internal and external stakeholders.
   • Manage media relations and public communication.
5. Resource Mobilization:
   • Initiate resource allocation plans to address immediate needs.
   • Coordinate with relevant departments to ensure resources are deployed efficiently.
6. Resolution and Recovery:
   • Implement strategies for resolving the crisis and transitioning into the recovery phase.
   • Conduct post-crisis assessments to identify areas for improvement in the crisis management strategy and procedures.
7. Debriefing and Evaluation:
   • Conduct a debriefing session with the crisis management team to evaluate the effectiveness of the response.
   • Document lessons learned and update the crisis management plan accordingly.